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A Survey and Report on Vendor Management Systems Presented for Industry Dialogue

The National Association of Computer Consultant Businesses (NACCB) organized a task force to study Vendor Management Systems (VMS). The initiative was launched to:
  1. Help NACCB members and their clients understand and build successful VMS programs.
  2. Open a dialogue between VMS stakeholders - clients, vendors, managed service providers (MSPs) and consultants.
  3. Develop a VMS Best Practices Guide.

Vendor Management Systems are increasingly being adopted by organizations seeking to centrally and efficiently manage their contingent workforce. A primary reason cited by clients for VMS program implementation is cost reduction, from billing rates to administrative costs. Still, the ultimate goal is to hire quality talent and this must remain explicit so that the VMS process supports the goal. Accordingly, a successful VMS program is one where clients work with the best vendors to obtain quality, productive people, at competitive market rates, on a timely and efficient basis.

VMS programs for information technology (IT) consultants are a relatively recent phenomenon - consequently, much is still being learned. Indeed, the magnitude of issues conveyed to the task force by clients, vendors and managed service providers (MSPs) suggests the urgent need for collaborative dialogue between all VMS stakeholders in order to attain success and continuous improvement of VMS programs. Therefore, this initial document presents these issues for industry consideration and will be followed later this year with a published Best Practices Guide. Click here to view the document. (258Kb PDF)

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